These Terms of Service ("Terms") govern your use of the WellCo Wellness Concierge LLC website at wearewellco.com and your engagement with our services. By scheduling a service or using this website, you confirm that you have read, understood, and agree to these Terms.

1. Scope of Services WellCo Wellness Concierge LLC provides mobile IV hydration and wellness services administered by licensed registered nurses pursuant to standing orders issued by a licensed Florida physician, in Orlando, Florida. Services are provided on a cash-pay basis only. We do not bill insurance. Services are wellness-oriented and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. We reserve the right to decline service based on clinical intake findings or at the discretion of our licensed clinical staff.

2. Eligibility Services are available to individuals 18 years of age and older. By scheduling a service, you represent that you are at least 18 years old and have the authority to enter into these Terms on your own behalf.

3. Payment Terms Payment is due in full at the time of service. We accept credit cards, debit cards, and other payment methods as communicated at the time of booking. All prices are stated in U.S. dollars. WellCo does not accept insurance. We make no representations about insurance reimbursement.

4. Cancellation and No-Refund Policy You may cancel or reschedule an appointment up to 24 hours before your scheduled service time without penalty. Cancellations made within 24 hours of the scheduled appointment will be subject to a $50 cancellation fee. This fee is charged to compensate our clinical staff for their committed time and scheduled availability. Once a service has been delivered, no refunds will be issued. If a service cannot be completed due to clinical contraindications identified after intake, any pre-payment will be applied to a future appointment or refunded at WellCo's discretion.

5. No Guarantee of Health Outcomes WellCo makes no representations, warranties, or guarantees, express or implied, regarding health outcomes from any service. Individual results will vary based on personal health status, hydration levels, and other factors outside our control. Testimonials and client experiences referenced on this website reflect individual results only and do not constitute guarantees of similar outcomes.

6. Assumption of Risk and Health Disclosure You acknowledge that IV therapy carries inherent risks including bruising, infection at the infusion site, allergic reaction, or other adverse events. By proceeding with services, you acknowledge these risks and confirm that you have accurately and completely disclosed your health history in your intake form. You agree to inform our clinical team of any changes to your health status between intake and service delivery. You agree to indemnify and hold harmless WellCo Wellness Concierge LLC, its owners, employees, and contracted clinicians from any claims, damages, or losses arising directly from your failure to accurately or completely disclose your health history or current medical conditions.

7. Limitation of Liability To the fullest extent permitted by applicable Florida law, WellCo Wellness Concierge LLC, its owners, employees, and contracted clinicians shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or this website. This limitation does not apply to claims arising from gross negligence or intentional misconduct. Subject to the foregoing, our total liability for any claim arising out of or related to services rendered shall not exceed the amount paid by you for the specific service giving rise to the claim.

8. Intellectual Property All content on wearewellco.com, including text, images, branding, and service descriptions, is the property of WellCo Wellness Concierge LLC and may not be reproduced, distributed, or used without written permission.

9. Governing Law These Terms are governed by the laws of the State of Florida, without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Orange County, Florida.

10. Dispute Resolution In the event of a dispute, the parties agree to first attempt resolution through good-faith negotiation. If a resolution cannot be reached within thirty (30) days of written notice of the dispute, either party may pursue available legal remedies in the courts of Orange County, Florida.

11. Modifications to Terms WellCo reserves the right to update these Terms at any time. We will provide reasonable notice of material changes via email or prominent notice on our website. Continued use of our services following such notice constitutes acceptance of the revised Terms.

12. Contact WellCo Wellness Concierge LLC | 415 E. Michigan Street, Orlando, FL 32806 | Operations@wearewellco.com